Our Free Shipping Policy
The Viridian Gold Christian Jewelry Shop includes free insured shipping for all jewelry orders, providing 2-4 business-day transit time to destinations in the lower-48 United States--a delivery signature will be required. Standard shipping is either by FedEx Home/Ground, or USPS Priority, at our discretion. You may elect to upgrade to 2-day FedEx 2-DayŽ air express (2 business-day transit, delivery by 4:30pm to most destinations), FedEx Standard Overnight (next-business-day transit, delivery by 3:00pm to most destinations), FedEx Priority Saturday Delivery (Saturday delivery by 10:30am), or USPS Express Mail Overnight (overnight delivery by 3:00pm, including Saturday, to most destinations). While our preferred upgraded carrier is Federal Express, for some high-value orders and/or ship-to locations we may elect to use a different carrier. Non-jewelry items (over 1 lb.) and orders shipped to Hawaii and Alaska may be subject to additional shipping charges, and/or may be drop-shipped from our supplier. Please note that transit times are measured from date of shipment from our facility; non-custom orders placed during business hours before 4:00 PM Central Time typically ship the next business day.
FedEx Home Delivery and Ground transit times are shown below. FedEx Air and Ground deliver on Monday through Friday, but please note that FedEx Home delivers on Tuesday through Saturday. USPS Priority Mail delivers on Monday through Saturday, usually in two to three days.
Notice Regarding Alternate Shipping Address
To prevent credit card fraud, if an order valued at over $500 is shipped to an address other than the credit card billing address, we may require an authorized signature from the designated recipient. Please call your credit card company to register the recipient as an authorized shipping address prior to completing your order.
USA Order Fulfillment
The minimum order amount at the Christian Jewelry Shop is $50.00. Orders placed during business hours before 4:00 PM Central Time typically ship the next business day--exceptions include custom items and engraved items, which can increase processing by up to five business days. Your payment will not be processed until your order is shipped, except in the case of custom orders pre-authorized by you (such as items to be engraved, rings which must be sized, or items with customer-selected gemstones). A gift card with your personal message may be included with your gift upon request. All Viridian Gold jewelry is presented in a luxurious fabric pouch or a quality hinged gift box and packaged for shipment in a secure manner.
Product Photography
We at The Viridian Gold Christian Jewelry Shop strive to provide accurate photographic renditions of our products. Some photographs are provided by our suppliers, and some are produced in our own laboratory. Most photographs are enlarged in order to allow you to see the detail and quality of the item, but actual item dimensions are always given in the product descriptions. Please note that color rendition will vary depending upon the settings and type of your computer monitor and the source of the photograph--in addition, all jewelry will vary in color depending upon the lighting (whether sunlight or artificial light) as well as the skin color and clothing colors of the wearer. All photographs on this website are the property of, and copyrighted by, Viridian Gold and may not be reproduced without our written consent.
Store Hours
Our phones are answered, and telephone orders processed, during open store business hours, which are 9AM-5PM Monday through Friday, Central Time excluding holidays. Of course, our website is available for browsing and ordering anytime, day or night.
Sales Tax
Sales tax of 8-1/4% is charged to Texas orders.
Ordering and Payments
You may pay for your order with PayPal, MasterCard and Visa credit or debit cards, and with Discover and American Express credit cards through our secure shopping cart. You may also place your order via telephone (during business hours) using your credit card or PayPal account. If there is a problem with authorization of your card, we will attempt to reach you by telephone.
Checks: We will also accept payment by certified bank check or money order. You may place the items into your shopping cart, and then print out the shopping cart page (note that you cannot check out using a check as a payment method). Be sure to add the cost of any expedited shipping charges. Write the shipping address, phone number and email address along with the grand total on the print-out, enclose the certified check or money order and mail to our address at the bottom of this page. Please note that we will return any check that is not a certified bank check or money order. After your check has cleared our account (usually 2 or 3 business days), your order will be processed. Orders placed by a commercial establishment, and paid by check, should include a signed purchase order.
Refunds and Returns: 30-Day Satisfaction Guarantee
The Viridian Gold Christian Jewelry Shop guarantees your satisfaction because the products we present in our store are procured from reputable and quality-conscious suppliers. Unlike some companies, we also personally inspect, package and ship jewelry purchased from our store, greatly reducing the possibility that you will receive a defective item. We take great pains to present accurate and clear enlarged photographs of our products, so that you can see their quality and make an informed buying decision. For these reasons, we are confident that upon receipt of your order, you will be pleased with the quality and value of our products.
Nevertheless, due to limitations of the online medium, we realize that some of our customers may wish to reserve final judgment of an item until it is received and examined by them personally. If, therefore, you wish to return an item for any reason, follow these steps:
- We must receive your return within 30 days of the date of your order. Call or email us and explain why you wish to return or exchange it, and request us to issue you a Return Merchandise Authorization (RMA) number. Items which are unaltered and are preserved in their original packaging will be accepted for return. Please note that this stipulation excludes return of special order items, rings which have been sized by you or by us, engraved or worn items, custom-built jewelry, and any customer-damaged or customer-modified items.
- Immediately after we assign your RMA number, please ship the item back to us at our customer service address below. Items returned must be adequately packaged and insured (because you are responsible for the item until it reaches our address). We recommend using USPS Priority Mail. A package without a valid RMA will be returned to the sender.
- Upon receipt of your returned item, we will inspect it to make sure it is in its original, new condition. If so, your credit/debit/PayPal account will be credited the item's original selling price, less shipping charges. If free shipping was originally used, our actual cost of shipping will be deducted.
- Returned items valued at less than $500 will not incur a restocking fee. Items valued over $500 may incur a 3% restocking fee.
- We will contact you via telephone and/or email to inform you of the status of your return.
- We value your patronage, and we really do want you to be a satisfied customer--so please call us first if you have any questions or complaints!
Customer Service Address
Address all correspondence and packages to our Shipping and Receiving address below. Please note that if you are returning an item, you must first request a Return Authorization Code from us. Do not use the words "Jewelry" or "Gold" in the address to reduce the chances of theft of your package.
Viridian Receiving Dept.
PMB 225
13492 Research Blvd; Ste. 120
Austin, TX 78750
1-800-757-6027
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